Returns / Exchanges are accepted within 20 days of purchase.
Full product credit is provided for returns / exchanges of product in the original packaging. Return shipping costs are the responsibility of the customer.
We understand that it can be hard to determine the right size bed for your dog. If you receive the bed and find it’s not the right size for your dog, notify us within 5 days of receiving the bed and you will receive full product credit for your exchange.
A Rs 700 restocking fee will be deducted from the credit is provided for exchanges.
Returns are accepted only if the product is not removed from our original packaging,we issue full credit only if we receive the same product in original packaging not opened.if opened we shall initiate a store credit for your next purchase.
Deluxe fleece pads, reversible fleece pads, canvas bed pads, bolster items or slip covers that have been removed from their original packaging are ineligible for refund or store credit.
Returns and exchanges can be initiated from your online order history or if you placed your order over the phone, you can call customer service to begin the process.
Once we receive your return, a product credit will be issued in the original form of payment or as a store credit to be applied to an exchange/return.
Please call customer service if you need to make a partial exchange (exchanging just the frame or just the fabric, for example).
If you have questions, please contact us at +91 9543 999 777
*Returns are only accepted for products purchased for retail price through our website,Discounted sale products are not eligible for return however we can exchange size with applicable conditions as above.